Privacy Policy

Effective Date: 8/4/2026

Pamoja Mental Health and Safeguarding Network (“Pamoja”, “we”, “our”) is committed to protecting your personal data in accordance with the Data Protection Act 2019 and safeguarding best practices.

1. Information We Collect

a) Personal Data

We may collect:

• Name
• Phone number
• Email address

b) Sensitive Personal Data

Due to the nature of our services, we may collect:

• Mental health and wellbeing information
• Safeguarding-related disclosures

This information is handled with strict confidentiality.

2. How We Collect Data

We collect data through:

• Website contact forms
• Online and offline service bookings
• Email and phone communication
• Training registrations
• Safeguarding reports and documentation

3. Purpose of Data Use

We use your data to:

• Provide therapy, training, and safeguarding services
• Manage bookings and communication
• Process insurance claims and verify coverage where applicable
• Ensure client safety and safeguarding compliance
• Meet legal and regulatory obligations

4. Legal Basis and Consent

We process data based on:

• Your consent
• Service provision requirements
• Legal obligations, particularly safeguarding responsibilities

For individuals under 18:

• Parental or guardian consent is required

5. Confidentiality and Safeguarding Exceptions

Confidentiality may be limited where:

• There is risk of harm
• Safeguarding concerns arise
• Disclosure is required by law

Information is shared only on a need-to-know basis.

6. Data Protection and Security

We protect your data through:

• Secure storage systems
• Restricted access to authorised personnel
• Confidential handling in line with safeguarding SOPs

7. Data Sharing

We do not sell personal data.
We may share information only where necessary with:

• Safeguarding authorities (e.g., police, child protection services)
• Healthcare or referral partners
• Insurance providers (for claims processing, billing, or verification, where applicable)
• Legal or regulatory bodies

All sharing is conducted lawfully and responsibly.

8. Data Retention

We retain data only as long as necessary for:

• Service provision
• Legal compliance
• Safeguarding and case management

9. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Withdraw consent

10. Cookies

Our website may use cookies to improve functionality and user experience.
You can manage cookie preferences through your browser settings.

11. Safeguarding and Duty of Care

Pamoja prioritises the safety and wellbeing of all individuals.
Where concerns arise:

• Immediate safety is prioritised
• Appropriate reporting and response procedures are followed
• Support is provided to affected individuals
• Relevant authorities may be engaged where necessary

12. Contact Information

Designated Safeguarding Lead:
Faith Mbula
+254724357691
faith@pamojasafeguarding.com

General Contact: +254724357691
Email: pamojamentalhealth@pamojasafeguarding.com
Address: Nyari South Estate, Bishops Gate, Meraki Offices
Off Red Hill Link Road, Nairobi, Kenya